DUOMI CNC (“we”, “us”, or “our”) operates the website cncdomi.com (the “Site”). As a leading global supplier with over 15 years of experience in CNC repair and industrial automation spares, we deeply respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or utilize our global supply chain services for brands like FANUC, Siemens, Mitsubishi, and ABB.
By accessing or using the Site to browse our 5000+ SKUs or request quotes, you agree to the terms of this Privacy Policy.
1. Information We Collect
To provide you with our extreme-efficiency supply chain services, we may collect:
Contact information: name, email address, phone number, company name, country/region, and details provided when submitting an inquiry for automation parts.
Business information: your purchasing needs, such as requested brands (e.g., FANUC, Yaskawa), part numbers (amplifiers, motors, encoders, PLCs), quantities, whether you require new/refurbished/used parts, and global delivery requirements.
Technical information: IP address, browser type, device info, and referring URLs collected through cookies.
Usage information: how you interact with our Site, including searches for specific CNC controllers or PCB modules.
2. How We Use Your Information
To provide fast quotations (often within our 1-hour emergency response window) and process requests for automation parts.
To arrange 48-hour rapid dispatch and 7-day global delivery services.
To manage your 12-step QC testing videos and warranty records (2 years for new, 1 year for refurbished, 3 months for used).
To facilitate international transactions using our 6 cross-border payment solutions.
3. How We Share Your Information
We do not sell your personal information. We only share it with trusted partners necessary to fulfill your industrial orders:
Logistics partners: DHL, FedEx, UPS, or freight forwarders to ensure safe delivery of your CNC components.
If you have questions regarding this policy or your data, please contact our 7×24 hour technical & service team:
DUOMI CNC
Phone: +86-15107352558
Email: support@cncouke.com
Address: Rooms 801-802, Building A1-2, Area A, Guangda We Valley, Zongbu 2nd Road, Songshan Lake Park, Dongguan City, Guangdong Province, China
