Welcome to the DUOMI CNC website cncdomi.com (the “Site”). This Terms of Use agreement (the “Agreement”) is a legal agreement between you (“you” or “User”) and DUOMI Automation (“we”, “us”, or “our”) governing your access to and use of our global industrial automation spares supply platform and related services.
By accessing, browsing, or using the Site to source our 5000+ SKUs of automation parts or inquire about our CNC repair services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
1. Scope of Services
1.1 The Site is primarily intended for business users and professionals in the industrial automation sector. It provides information about our multi-brand integration services (covering 20+ global brands such as FANUC, Siemens, Mitsubishi, and ABB) and allows you to submit inquiries for new, refurbished, or used parts.
1.2 The product information, test videos (including our 12-step QC process demos), and technical materials on the Site are for general informational purposes. Specific product specifications, stock availability for our 48-hour rapid dispatch, and pricing are subject to our written confirmation or a separately signed contract.
2. Contact and Communication
2.1 At this time, you may contact us via contact forms, phone, WhatsApp, and email to utilize our 7×24 hour technical response. User account registration features may not be available.
2.2 When requesting quotes or 72-hour global sourcing for obsolete parts, you agree to provide true, accurate, and complete information.
3. Acceptable Use
3.1 You agree to use the Site only for lawful purposes. You shall not submit misleading information, upload harmful code, or interfere with our regular business operations or global supply chain network.
3.2 Violations may result in restricted access without prior notice.
4. Products and Transactions
4.1 The technical parameters, stock information (our 5000+ SKUs), and estimated delivery times displayed are for general reference and do not constitute a binding offer.
4.2 Flexible procurement plans (e.g., 1-piece minimum order, no MOQ, mixed purchasing) will be finalized by our sales team. Payment methods (PayPal, T/T, Alipay, etc.) and warranty terms (e.g., up to 2 years for new parts) will be outlined in a separate purchase order.
5. Intellectual Property
5.1 All content, including technical document libraries, CNC troubleshooting guides, and the DUOMI Automation logo, is protected by copyright and intellectual property laws.
5.2 You may download materials solely for internal business reference or procurement evaluation regarding your automation production lines.
6. Third-Party Links and Services
We are not responsible for the content or privacy practices of third-party logistics tracking platforms (e.g., DHL/FedEx/UPS) or payment gateways linked to our Site.
7. Privacy
Your data is protected as described in our Privacy Policy, which is integral to this Agreement.
8. Disclaimers and Limitation of Liability
8.1 The Site is provided “as is”. While our 15-year experienced engineering team strives for accuracy, we do not warrant the absolute completeness of all CNC repair data or part specifications.
8.2 We shall not be liable for indirect losses arising from your reliance on the Site's information, or interruptions caused by force majeure affecting our global logistics.
9. Governing Law and Dispute Resolution
This Agreement is governed by the laws of our place of registration. Disputes shall first be resolved through friendly negotiations, aligning with our core value of "win-win cooperation".
10. Contact Us
DUOMI CNC
Phone: +86-15107352558
Email: support@cncouke.com
Address: Rooms 801-802, Building A1-2, Area A, Guangda We Valley, Zongbu 2nd Road, Songshan Lake Park, Dongguan City, Guangdong Province, China
