DUOMI CNC FAQ | Automation Spare Parts Support

FAQ

Transportation and Customs

Which logistics companies can I choose for transportation?

We offer the following international shipping options:TNT、DHL、UPS、FEDEX、EMSPlease note that we are not responsible for addresses that cannot be delivered to. We recommend confirming the accessibility of the destination address when placing an order to ensure successful delivery.

Do you provide tracking for my shipment?

Yes, we provide full tracking services for all shipments. You can track the entire journey of your goods from our warehouse to your destination with real-time updates.

How do I know the cost of shipping and customs clearance?

Shipping and customs costs depend on the destination, weight, and value of the goods. We will provide an accurate quote based on these factors, including customs charges, before shipment.

How long will it take for my order to arrive?

Typically, orders are delivered globally within 7 days, with expedited options available. Delivery time may vary depending on your location and the shipping method chosen.

What payment methods are supported for international orders?

We support the following payment methods for international orders:T/T (Telegraphic Transfer)、PayPal、Echeck、Credit Cards、Western Union、Escrow、Alipay

What if the items I receive are damaged during shipment?

If you receive damaged items, please notify us within 72 hours. We will investigate the matter and arrange fora replacement or refund under our damage policy

What should I do if my shipment is delayed or lost?

In case of delays or lost shipments, please contact our customer service team immediately. We will investigate the issue and provide compensation or a solution according to our service terms.

General questions

What products do you offer?

We offer a wide range of industrial automation parts and systems, including amplifiers, motors, encoders, PCBs, PLC modules, controllers, and teach pendants. We also provide parts from brands like Mitsubishi, Siemens, Yaskawa, and others.

Where do you ship your products?

We ship globally to over 50 countries, including regions such as Asia, Europe, North America, South America, Oceania, and Africa.

How can I place an order?

Orders can be placed via email or by contacting our sales team. We offer flexible procurement options with no minimum order quantity (MOQ) and support both trial orders and bulk orders.

What is your return policy?

We offer a return policy for defective or incorrect products, with a full refund or replacement within a specified period after purchase. Please check with our customer service team for more details.

Do you provide technical support for the products?

Yes, we provide 7×24-hour technical support for all our products. Our engineers are available for emergency consultations, remote diagnostics, and on-site support.

What warranty do your products come with?

We offer the following warranty for our products:

New products: 2 years
99% new: 1 year
Used products: 3 months

How long will it take for my order to be shipped?

Most orders are processed and shipped within 48 hours. Global deliveries typically take around 7 days, depending on the destination and chosen shipping method.

bill

What payment methods are accepted for billing?

We accept various payment methods, including T/T (Telegraphic Transfer), PayPal, credit cards, Western Union, and Alipay.

Do you provide invoices for orders?

Yes, we provide invoices for all orders.You will receive a detailed invoice once your order is processed and shipped.

Can I get a refund if I cancel my order?

Refund policies depend on the stage of the order. If you cancel the order before it is shipped, we will issue a full refund. After shipment, returns and refunds are subject to our return policy.

Returns - Guaranteed

How do I initiate a return?

To initiate a return, contact our customer service team with your order number and details about the issue. Our team will guide you through the return process.

Will I have to pay for return shipping？

Return shipping is typically free for defective or incorrect items. If the return is for reasons other than a defect or mistake, the customer may be responsible for return shipping costs.

Do you offer exchanges instead of refunds?

Yes, we offer exchanges for products that are defective or incorrect. If you prefer an exchange instead of a refund, let us know, and we’ll facilitate the process.

Do you provide a warranty on returns?

Yes, we offer warranties on most of our products. Products covered by warranty may be eligible for a free return or repair within the warranty period. The warranty details will be provided on your invoice or product page.

Frequently Asked Questions

Have a question? Check out our FAQ section for answers to common inquiries.

What payment methods are accepted at your store?

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Can I return or exchange an item I've purchased from your online store?